How To Improve Your Last Mile Delivery Service

by OMS Admin

Last mile delivery is the final step in satisfying the customer’s order. However, this can be the riskiest part of the fulfilment process, with a chance of parcels going missing or not being delivered.

Final mile delivery is a vital part of any company and one that can differentiate you from your competitors. Get it right, and your brand image and orders will soar. Get it wrong and reputational damage will follow, causing a drop in revenue and profit.

The key to creating a fantastic last mile delivery experience is to meet the consumer’s expectations by offering choice, certainty, and convenience. So, how do you improve your last mile delivery service?

A Customer First Approach

A customer-first approach is essential for keeping operational costs under control. There are five parts of the puzzle that will enhance the efficiency and delivery success of your operations:

  1. Put the customer in charge of their delivery window – By allowing the customer to pick their delivery date and time window when they place their order, they are more likely to consider when they or another household member will be at home. Choosing the delivery window coupled with regular updates will increase the chances of first-time success and keep your last mile delivery costs down.
  2. Confirm the delivery before loading parcels onto last mile delivery vehicles – When a customer changes their delivery date or delivery address while the package is en-route, the chances of the parcel getting lost increase.
  3. Introduce a tracking system – Visibility is an essential part of last mile logistics, particularly in a warehouse facility. Introducing a scanning system to monitor all items that will make up the final parcel ensures parts of the order do not go astray, leading to incomplete deliveries.
  4. Deliver from stores – Customers expect quick delivery, and you must compete with retail giants, such as Amazon, who offer same-day delivery. You can reduce delivery time by introducing deliveries direct from the store, minimising the distance between the customer and the distribution centre. Vehicle capacity can also be a problem for some businesses, and by moving fulfillment to stores, you can better manage your resources and satisfy the needs of each geographical location.
  5. Offer real-time visibility – Customers expect to see where their parcel is on delivery day. Offering real-time visibility during the last mile delivery not only meets these expectations but helps to ensure the individual does not nip out right when your driver arrives at their doorstep.

Let Your Electric Vehicles Do The Work

Last mile logistics can be tricky and costly to manage. You can reduce your operational costs by letting electric last mile delivery vehicles do the work. EVs are less expensive to run than vehicles powered by traditional combustion engines.

Your fuel costs will drop, and maintenance needs are less demanding, with fewer engine parts. Electric final mile delivery vehicles will also help you meet your environmental goals with zero emissions.

To enquire about adding electric last mile delivery vehicles to your fleet, please call our support team on 0161 509 6224.

Keeping Communities Safe With Last Mile Delivery Vehicles

by OMS Admin

We all desire safe communities for ourselves, our family, and our friends. However, if you start a conversation on community safety, it is likely to tackle issues such as crime and anti-social behaviour. Yet, as we relax in our gardens or work within our homes, vehicle noise and pollution are ever-present. One of the worst offenders is commercial vehicles, particularly last mile delivery vehicles.

Even if you live on a quiet cul-de-sac, your next parcel delivery will likely be made in a petrol or diesel van that disturbs the peace and creates air pollution that has the potential to instigate coughing and sneezing while having longer-term detrimental effects on your and your family’s health.

From a business’s perspective, plenty of focus might be put on developing environmentally friendly or healthy products. But it is hard to meet or exceed the expectations of your customers if that product arrives in a manner that is not conducive to your green ethics.

Meeting & Exceeding Customer Expectations

Any business that sells a service or product should strive to meet and exceed its customer’s expectations. This is often achieved by having a differentiating factor that makes your company stand out and shows it is going further to delight its customers than its competitors.

Final mile delivery that is speedy and efficient is an excellent advertisement and an excellent way to promote your brand. Furthermore, customers are prepared to pay more for products that boast fast last mile delivery, which will help your business protect more of its hard-earned revenue and profit.

Minimal Disruption Or Environmental Impact

The customer’s mindset and values continue to change, and last mile logistics and the modern supply chain need to evolve to meet these views. As a staple, customers want to have better control over where and when delivery takes place. However, how that last mile delivery takes place is just as vital.

The environmental impact of businesses has never been under a closer microscope. From broader impacts such as climate change to localised concerns such as air quality and noise pollution, your last mile delivery solution should lead by example.

One way of achieving minimal disruption and environmental impact is to build a fleet of electric last mile delivery vehicles. Electric last mile delivery vehicles and trucks have near-silent engines that help residential areas, and town centres move towards a peaceful serenity. Furthermore, no exhaust fumes are released, ensuring the air is not polluted or filled with undesirable odours.

The charging speed, load capacity, towing capacity, vehicle range, and miles per hour have seen significant improvements, meaning that battery power is a real contender to petrol and diesel, with added benefits such as less vehicle maintenance, reduced fuel bills, and greater vehicle manoeuvrability.


To find out more about our range of last mile delivery vehicles and trucks, please contact our team on 0161 509 6224.

How To Reduce Your Last Mile Delivery Costs

by OMS Admin

In the face of a massive boom in eCommerce, you need to look for ways to reduce your last mile delivery costs, to maintain an effective business model. Last mile delivery might be the final part of the supply chain, but it is largely recognised to account for more than half of all the delivery costs.

Most businesses, small or large, with the sole purpose of last mile logistics or last mile delivery as a localised service, rely on vans and trucks with internal combustion engines. However, petrol and diesel-powered vehicles are relatively expensive to fuel and maintain and are accompanied by a whole host of other negative traits, such as creating noise and air pollution, by releasing carbon dioxide into the atmosphere.

With surging online sales (up more than 70% in the UK), and with many consumers putting pressure on the businesses they choose to move towards greener solutions, businesses need to respond. 

If your business incorporates last mile delivery as a service, then it is time to reassess and adapt your business model to reflect the demand for greener solutions and maintain profitability and your customer base in a world where final mile delivery is expected to be fast and often free.

Cost Effective Electric Vehicles

Electric fleet last mile delivery vehicles are fast becoming recognised as a cost-effective alternative to the internal combustion engine. The cost-saving advantages of electric vehicles include:

  • Batteries are significantly cheaper to produce – The price of batteries per kilowatt-hour has fallen by almost 90% in the last decade, and batteries can now last well over the lifetime range of most vehicles.
  • Running costs are substantially lower – The cost of fuelling vehicles with electricity is approximately one-third of that for petrol and diesel vehicles. Many businesses also go one step further and install their own renewable energy source, from wind or solar, to lower energy costs further.
  • Lower maintenance costs – With fewer moving parts, equalling tens and not the thousands seen in petrol and diesel vehicles, maintenance costs are lowered by more than two-thirds. The life of wearing parts such as tyres and brakes even have their life extended with regenerative braking as part of the equation, 

The key to sustainable eCommerce requires a move away from diesel and petrol vehicles and introducing cheaper and cleaner alternatives. Using electricity to power your last mile delivery vehicles will boost your sustainability efforts by roughly halving CO2 emissions. As more of the electricity grid converts to renewable energy, these benefits will increase.

Optimise Your Deliveries

Delivery giants are often the first to lead the way, and they are already optimising their deliveries by moving towards electric last mile delivery vehicles. Companies such as Amazon, British Mail, DHL, and Ikea, are all leading the way.

ePowerTrucks can help you reduce your last mile delivery costs with utility vehicles that can carry loads of up to 1,450kg and tow loads of up to 4,000kg. With speeds of up to 50mph and a range of up to 120 miles, last mile delivery is ready to be revolutionised. 

To discuss how electric last mile delivery vehicles could transform your business, contact our team on 0161 509 6224.

How The Pandemic Has Shaped The Future Of Last Mile Delivery

by OMS Admin

Last mile delivery solutions were already experiencing strong growth as consumers recognised the convenience of shopping from home. However, the pandemic is supercharging this shift in consumer behaviour, creating a rapid upwards surge in home deliveries of non-essential and essential goods as brick and mortar stores face in-person trading restrictions and forced closures.

Retailers are quickly reassessing their business models, putting a focus on eCommerce. With health experts warning that the pandemic is here to stay for years to come, it is shaping the future of last mile delivery.

An Increase In Online Shopping

According to research published by Accenture, whether people are forced or choose to remain indoors, online orders with last mile delivery are up 71% in Europe and the UK. So, online delivery options are essential for almost any business that previously relied on face-to-face transactions.

To meet the demand from online shoppers, last mile delivery companies are beginning to create hyper-local relationships with retail outlets. This allows the retailer to continue operating effectively as a Cloud retail store. Alternatively, retailers bring last mile delivery in-house and purchase or lease last mile delivery vehicles, making contactless deliveries with digital payments.

Higher Expectations Mean More Pressure On Couriers

For consumers, immediacy is being replaced with safety, and customer motivations, behaviours, habits, and loyalty are all experiencing a change that may persist long after the pandemic ends.

According to Accenture, 40% of online shoppers expect fast and free delivery, creating a challenge for delivery companies, retailers, and urban transport. Seasonal pressure is transforming into year-round pressure as 63% of older millennials, and 43% of everyone else intending to shop exclusively online this year.

Large single-drop deliveries, such as a pallet of stock delivered to a retail store, are replaced with many small parcels delivered to many household or business addresses. With 56% of consumers stating they will not shop again with a retailer following an unsatisfactory delivery, the last mile solution needs to be quick, efficient, flexible, and safe.

So, how can retailers and couriers meet higher expectations?

Electric utility vehicles might be the solution for taking off the pressure on couriers. These urban electric vehicles are ideal for coping with increased parcel numbers and last-minute changes because they excel in a stop-start role within urban environments. Electric utility carts provide a zero-emissions solution that does not pollute the air or create noise pollution outside homes as they move in and out of city centres and residential areas.

The pressure to offer free deliveries is somewhat eased by electric last mile delivery vehicles’ lower energy demands. Vehicle reliability also improves while vehicle maintenance is significantly less, taking the pressure off operational costs.

To discuss the benefits of electric last mile delivery vehicles please contact our helpful team on 0161 509 6224.

How Last Mile Delivery Is Changing The Transport Industry

by OMS Admin

Last mile delivery has long been considered the most expensive, pollution generating, and inefficient part of the supply chain. Predominantly dominated by diesel or petrol-guzzling vehicles, this sector of the transport industry is changing in response to the changing expectations from consumers and merchants.

Existing fleet vehicles are being replaced, and new fleets of clean and efficient electric utility vehicles are being created to meet the challenges and demands of a changing world. Whether it is direct-to-consumer (D2C) or business-to-business (B2B), speed, security, flexibility, and costs play a significant role in the success or failure of last mile delivery.

The Changing Landscape Of Last Mile Delivery

The typical supply chain comprises three stages of distribution. These stages include long-haul, regional, and urban distribution. Last mile delivery vehicles carry out the last step, moving products from regional distribution centres to the final destination; the urban consumer or retailer.

The biggest challenges that the last mile delivery sector is facing includes:

Increasing demand for small and more frequent deliveries and collections categorised as just-in-time distribution.
A rise in eCommerce due to the convenience of online shopping and its adoption by the elderly, who are following the path of younger generations that have already adopted an online lifestyle.

According to the Royal Mail, parcel deliveries are increasing by 4.5 to 5.5% per year. This is a significant trend for urban transport and delivery to keep up with. However, last-mile delivery companies have a few things on their side that will help them adapt and manage greater workloads.

Light urban electric vehicles and electric utility carts are governed by less stringent regulation, compared to HGVs, in terms of driver hours and licensing. This means that urban delivery fleets can expand without the problem of a shortage of HGV drivers, which affects regional and national delivery.

The Impact Of Electric Last Mile Delivery Vehicles

The impact of electric last mile delivery vehicles on the environment is small, with zero-emissions. Congestion in town centres can be eased as eCommerce grows with one vehicle making multiple deliveries, compared to numerous customers collecting and carrying goods home in their cars. This can positively impact the safety and the environmental impact of getting goods to consumers.

Furthermore, personal deliveries to the workplace reduce failed delivery attempts, which according to a review commissioned by the UK government’s Foresight Future of Mobility project, sees 14% of home delivery attempts fail.

As local authorities continue to introduce measures to reduce the number of petrol and diesel-fuelled vehicles entering urban areas, electric last mile delivery appears to be the solution we are looking for.

For more information on ePowerTruck‘s range of electric utility vehicles for sale, please contact our team on 0161 509 6224.

How Inefficient Last Mile Deliveries Can Cost You Dearly

by OMS Admin

For many logistics and distribution companies, as well as smaller local businesses who have brought their service in-house, the final leg of the journey, known as last mile delivery, can be extremely costly. Last mile logistics can account for more than half of the costs associated with expediting products and goods from the final distribution centre to the customers’ front door.

As more business and personal consumers turn to ecommerce for meeting their supply needs, the speed and efficiency of last mile deliveries become a priority. E-shoppers often expect same-day or next-day delivery, further adding to the pressure to the last mile delivery solution.

Getting the final mile delivery wrong will see the distributor incur higher fuel charges, have longer fulfilment times, and poor customer satisfaction compared to the competition. Ultimately, customers will be lost, and that can cost you dearly.

Ensure You Have The Right Last Mile Delivery Equipment

There are various challenges to overcome if your business is to operate efficiently. In urban areas, the last mile delivery service can see the vehicle making multiple stops in close proximity to each other and further hindered by traffic congestion. In rural areas, congestion is less of an issue, and stops may be fewer but miles apart.

As the UK extends low emissions zones in London and adds new zones in cities such as Birmingham and Manchester, there are further costs associated with moving in and out of these locations with petrol or diesel-fuelled last mile delivery vehicles.

So, how do you maintain a loyal customer base, reduce costs, and improve delivery efficiency? Well, much of the puzzle can be solved by ensuring you have the right last mile delivery equipment.

Optimise Your Deliveries

To optimise your deliveries, you should choose versatile vehicles that are manoeuvrable, fuel-efficient, and do not emit exhaust fumes. ePower Trucks supplies a range of electric last mile delivery vehicles that have various top speeds, range, and parcel capacities. The latest battery innovations mean that vehicles with a load capacity of up to 1,450kg can have a range of up to 120 miles. Furthermore, many models have an additional towing capacity, which can be as high as 4,000kg.

These electric delivery vehicles are efficient in urban and rural settings and produce no emissions, which is great for the environment and your company’s reputation. These vehicles are cheap to run, clean, and easy to maintain, making them an excellent choice for handling a growing demand in online, direct-to-door shopping.

Computer technology can play a role too, optimising delivery routes. Fleet management software can run in real-time with GPS tracking, responding to traffic congestion, failed deliveries, and re-assignments, factoring in elements such as time, distance, and location.

For more information on ePowerTruck’s range of electric last mile delivery vehicles, please contact our team on 0161 509 6224.

Last Mile Delivery FAQ

by OMS Admin

The last mile delivery solution is the most critical element of the eCommerce supply chain. Customers might expect this to be free, which might be a person or a business, and they certainly expect it to be fast.

These delivery companies need to be competitive and meet consumer demand while simultaneously cutting costs and improving efficiency. Beating these challenges means having a competitive edge over other last mile logistics providers. Failing these challenges means poor customer satisfaction or higher costs, which means logistics companies cannot afford to disappoint.

Your commonly Asked Questions Answered

Here we take a look at your commonly asked questions, giving you the answers you have been looking for.

What Is Last Mile Delivery?

Last mile delivery is the last leg of the journey, which could be a mile or fifty miles. The parcel or package leaves the transportation hub and is moved to the final destination, typically a retail store or a personal residence. This is a critical step that will make or break the consumer’s impression of the business they have ordered from.

What Are The Stages Involved?

The final mile delivery typically involves five steps:

  • The parcel is entered into a centralised digital system and given a tracking number, which is monitored by the sender and recipient
  • The package arrives at the transportation hub
  • The order is assigned for delivery based on the final address
  • The parcels are scanned as they are loaded onto the last mile delivery vehicles
  • The package is delivered and verified

What Are The Challenges Of Last Mile Delivery?

Two challenges of last mile delivery include:

  1. Route optimisation – This is a challenge and can result in higher fuel costs, which in turn means more exhaust pollution
  2. Same-day or next-day delivery – This is increasingly expected and requires end-to-end cooperation between the sender, logistics company, and the customer, who may not be at the delivery location, wasting time and fuel.

What Are The Solutions To These Challenges?

Every challenge has a solution, and in this case, there are two that will enable logistics companies to increase their profitability, lower fuel costs, and reduce pollution to maintain good air quality:

Delivery software – Technology is an integral part of planning and reacting. The software can optimise route planning, considering many factors such as truck capacity, traffic and congestion, and location. Also, offering the customer real-time status and visibility can be the difference of the customer being at the delivery location or not.
Electric last mile delivery truck – These utility vehicles are ideal for urban environments, creating zero emissions and running almost silently. They are highly manoeuvrable, which is a significant consideration for operating within town centres with narrow streets. Battery technology has moved on significantly, and electric last mile delivery vehicles have a range of up to 120 miles, with a load capacity of up to 1,450kg and a towing capacity of up to 4,000kg.

For more information on last mile delivery solutions, please contact the team at ePowerTrucks.

What Is Last-Mile Delivery

by OMS Admin

The last-mile delivery is the last stage of moving goods or people to their final destination. This leg of the journey is something that warehouses and factories often have a significant need for, taking goods from the back of a lorry into the facility.

Local delivery companies have a similar need, and the demand to get goods to customers is growing due to the strength and increasing popularity of eCommerce and online shopping. The last mile of the journey here often takes place across the narrow streets of small towns and historic town centres.

Last-mile delivery vehicles work where larger vehicles cannot, due to space restrictions, pedestrian zones, or where petrol or diesel-powered vehicles are undesirable, such as inside a warehouse or manufacturing plant. They provide a quick and reliable solution to many logistic problems and excel in any environment with a high stop-start delivery nature.

The ‘Final Mile’

The final mile can contribute significantly to delivery and transportation costs. These costs create a need for an efficient last-mile delivery solution, and the electric utility vehicle is filling this need.

Electric utility vehicles are quiet and produce no emissions. They can be recharged between shifts or downtime, and they are always ready to meet fluctuating demands. Adept at near-instantly focusing on new priorities, these last-mile delivery vehicles are poised to help your business save operational costs.

Electric Utility Vehicles

ePowerTrucks offers an excellent range of road legal electric utility vehicles that are compact and agile. These models provide the perfect solution for transporting people and goods around urban environments with greater ease and convenience.

Our range of light work last-mile delivery vehicles includes:

  • X-CELL – These electric utility carts have a top speed of 25mph and a range of 50 miles. The cart has a 500kg payload capacity.
  • X-CELL+ – Travelling at up to 50mph with a range of 75 miles, this model has a 500kg payload capacity.
  • X-CELL Pro+ – A top speed of 50mph meets an unrivalled range of 120 miles while carrying a payload of up to 500kg.
  • EP AMP XL – A compact utility vehicle for light work and general transport.

Our range of heavy-duty last-mile delivery trucks includes:

  • ATX 310E – A sturdy, compact, flexible, and extremely agile model with a 620kg load capacity and a 2,000kg towing capacity.
  • ATX 320E – This is anN1 European road homologated vehicle with a 635kg load capacity and a 2,000kg towing capacity.
  • ATX 340E – This model is designed for tough conditions with robustness, high power levels, a load capacity of 1,620kg, and a towing capacity of 4,500kg.
  • ATX 340ED – This last mile delivery truck has a double cab for transporting work teams and materials together. The vehicle has a 1,450kg load capacity and a towing capacity of 4,000kg.

For further assistance in choosing the right electric last mile delivery for your needs, please contact our expert team.