The role entails working in a busy technical service-related operation for a company involved with EV trucks and material handling equipment. The ideal candidate would be an individual who is already working in a service orientated environment supporting customers incoming calls for information and queries regarding vehicle repairs and project managing these through to completion. A sound working knowledge of vehicles is necessary therefore a level 2 or 3 NVQ in mechanics or vehicle repair is very important. An auto mechanical/electrical bias would be beneficial. The candidate must have a previous or present Vehicle technician level 2/3 NVQ qualification or equivalent. You must possess a good telephone manner, in order to use your technical expertise to support and deliver top levels of customer service to our customers.
Works alongside the other Tech Support team members and the Operations Manager in overseeing the skill-set of the field and workshop service/repair team (including sub-contractors) to ensure that all jobs are completed efficiently and competently, within budget, and to customer specifications.
Along with other members of the Tech Support team: actioning, managing and leading technical related training courses to ensure the workshop and field engineers (including sub-contractors) are fully conversant with all products which the company supplies and/or maintains.
Alongside Tech Support colleagues: leads, manages and records all training activities including employee/sub-contractor training plans, achievements, competencies.
Manages and supports all customers, project managing issues through to completion.
Ensure that the service software is constantly updated with issues, actions, correspondence, WIP.
Supports, advises (including producing crib sheets) the After Sales team with customer enquiries or issues.
Accept and partake in any and all training (internal/external) provided by the company to up-skill improve his/her skill-set.
Assists the Sales Team with any projects which require Tech Support input.
Be aware of new product developments in the area of the company’s remit, providing input and tactical direction to the business on customer service and support challenges.
Ensuring all work carried out within their remit is done so in a safe and responsible manner at all times, strictly observing all Company and regulatory body Health & Safety procedures including Manual Handling Regulations. Work alongside the Operations, Warehouse and Workshop Leaders as a “Champion of Working Safely” within the workplace.
Be aware of EHS regulations and updates, cascading these down to the field engineers (including sub-contractors) and ensuring compliance.
Extensive experience of working in a small team supporting and resolving customer technical issues.
Experience of working with a small team of engineers and mentoring them on best practice Track record of working as an electrical and/or vehicle technician (7 years +) within an automotive workshop or automotive OEM environment.
Advanced understanding of vehicle electrical systems. Recent practical experience of using laptop-based vehicle diagnostic toolsets. Recent practical experience of working with vehicle electrical diagrams and system schematics. Ability to plan, organise & control time efficiently & profitably. Flexible, enthusiastic and self-motivated with good communication skills.
The company value loyalty so you will ideally have demonstrated length of tenure (with stints of 5+ years in your last 2 jobs or similar) • Someone who meets our core values & behaviours: a good communicator with humility, integrity, loyalty, continuous improvement.
ePowerTrucks/Lift Safe Ltd is a diverse privately held company based in Oldham, Greater Manchester. They specialise in the sale, service and hire of niche electric trucks and vehicles as well as specialist materials handling equipment. Established in 2000, Epowertrucks/Lift Safe has been experiencing high levels of growth over the last few years and need further resources to support this growth. The company prides itself on promoting from within and building a strong and focused team.
Job Types: Full-time, Permanent
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